Privacy policy

 

This Privacy Policy describes how Faine Candle (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from our store. By using our services, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information We Collect

When you interact with our Site, we collect certain information to provide and improve our services. This includes:

  • Essential Functional Information: To ensure our website functions correctly and securely, our platform (Shopify) automatically collects basic technical information when you visit. This includes data like your IP address and browser type, which is necessary to load the site for you, process payments securely, and for basic, anonymous site analytics.
  • Order Information: When you make a purchase, we collect information necessary to fulfill your order. This includes your name, billing address, shipping address, email address, phone number, and payment information (such as credit card numbers).
  • Customer Support Information: If you contact us for support, we may collect additional information you provide to help us resolve your query.

2. How We Use Your Personal Information

We use the personal information we collect for several purposes:

  • To Fulfill Your Orders: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries and provide customer support.
  • To Improve Our Store: To analyze how customers use the Site, helping us optimize our products and user experience.
  • For Security and Fraud Prevention: To screen orders for potential risk or fraudulent activity.
  • For Marketing (with your consent): To provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We share your Personal Information with trusted service providers to help us operate our store and fulfill our contracts with you.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Shipping Providers: We share your name and shipping address with our shipping partners (e.g., An Post) to deliver your order.
  • Payment Gateways: Your payment information is processed securely by our payment partners to complete your purchase.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

4. Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases, pursuant to the General Data Protection Regulation (GDPR):

  • Your consent;
  • The performance of the contract between you and the Site (i.e., to process your order);
  • Compliance with our legal obligations;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

5. Your Rights Under GDPR

As an EEA resident, you have the right to:

  • Access the Personal Information we hold about you.
  • Request that your Personal Information be corrected, updated, or erased.
  • Object to or restrict certain processing of your data.
  • Request that we port your data to another service.

If you would like to exercise any of these rights, please contact us using the information below.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records to comply with legal and tax obligations, unless and until you ask us to erase this information.

7. Cookies

A cookie is a small amount of information that’s downloaded to your device when you visit our Site. We use functional, performance, and advertising cookies to make your browsing experience better by allowing the website to remember your actions and preferences (such as your shopping cart). You can control and manage cookies through your browser settings.

8. International Transfers

Your Personal Information will be initially processed in Ireland and may then be transferred outside of Europe for storage and further processing, including to Canada and the United States, by our service provider, Shopify. We rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses to ensure your data is protected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by e-mail at info@fainecandle.com.