The very first burn is the most important. Soy wax has a memory - it will only melt as wide as it did on that first lighting. Always allow the melt pool to reach the edges of the vessel before extinguishing (usually 2-3 hours). This prevents tunnelling and ensures you get the full burn life from your candle.

For the best experience, always trim your wick to 5-6 mm before every single burn to ensure a clean, even flame with far less soot. Never burn your candle for more than 4 hours at a time to prevent the wick from "mushrooming". Finally, always let the candle cool fully (at least 2 hours) before relighting.

Tunnelling happens when a candle is extinguished before the melt pool reaches the edges of the vessel - most often on the very first burn. If tunnelling has already started, loosely tent aluminium foil over the top of the candle with a small gap above the wick and burn for 2-3 hours. The reflected heat helps the surrounding wax melt back to an even level.

Not at all. Frosting is a completely natural characteristic of pure soy wax. It occurs as the wax re-crystallises over time and is a sign you’re burning a genuinely natural product. It has no effect on scent throw, burn performance, or quality. Think of it as nature’s own fingerprint on your handcrafted candle.

Use a candle snuffer or gently dip the wick into the melt pool with a wick dipper, then straighten it back up. This produces far less smoke than blowing it out and prevents hot wax from splashing. Never use water to extinguish a candle. Always confirm the flame is fully out before leaving the room.

We use 1natural, cosmetic-grade soy wax from sustainably grown soybeans. It is renewable, vegan, and completely free from paraffin, beeswax, and synthetic additives. Unlike paraffin (a petroleum by-product), our soy wax burns cleanly without releasing harmful toxins, making it a genuinely safer choice for you and your family.

We use premium fragrance oils and always recommend burning candles in well-ventilated spaces. However, cats and dogs can be more sensitive to scented products than humans. We recommend burning candles in rooms where pets are not present. If your pet shows any signs of discomfort, extinguish the candle immediately and ensure fresh air circulation.

We use premium cosmetic-grade fragrance oils that are fully IFRA (International Fragrance Association) compliant and free from phthalates and other restricted substances. All fragrance loads are carefully tested for safe use in soy wax candles and wax melts. Full ingredient information is available on request - contact us at info@fainecandle.com.

Break off 1-2 cubes and place them in the dish of an electric or tea-light wax melt burner. The gentle heat releases the fragrance without an open flame. Each cube provides approximately 8-10 hours of scent. When the fragrance fades, let the wax cool and solidify, flex the dish to release it, then add fresh cubes.

Yes - blending scents is one of the great joys of wax melts. Try pairing complementary fragrances such as Lavender with French Vanilla, or Lemon with Sage. Start with one cube of each and adjust the ratio to your preference. Allow the previous scent to cool and set fully before switching to a completely new combination.

Yes, completely normal. Fragrance oils are released gradually over multiple heating sessions, so the scent will become lighter as the fragrance depletes. When you can no longer detect a scent even when the wax is warm, it’s time to replace the cubes. The wax itself does not evaporate - always remove and discard the old wax before adding fresh ones.

All our candles are uniquely hand-poured to order, so please allow 2-5 business days for us to craft and process your order. Once dispatched, standard delivery within the Republic of Ireland takes 1-3 business days. Free standard shipping applies to all ROI orders over €60.

Yes! We ship to Northern Ireland (2-4 business days, free over £55), the UK (3-7 business days, free over £100), and select European countries including Germany, Belgium, France, Netherlands, and Luxembourg (5-10 business days, free over €120). Please note: processing takes 2-5 business days before dispatch, and UK/Non-EU orders may be subject to customs duties which are the responsibility of the customer. Contact us for custom quotes to other countries.

Yes. Once your order has been crafted and dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to become active. Remember that processing takes 2–5 business days before you will receive this dispatch email.

Our candles are beautifully presented and make a wonderful gift as standard. If you would like bespoke gift wrapping or a handwritten gift message included with your order, please add a note at checkout or contact us at info@fainecandle.com before placing your order.

Yes - we offer personalised labels and custom fragrance options for birthdays, weddings, baby showers, and corporate gifts. Contact us at info@fainecandle.com with your occasion, quantity, preferred scent, and any label text, and we’ll provide a personalised quote.

Absolutely. We create bespoke pieces for special occasions - custom labels, exclusive scent blending, and bulk pricing for weddings, baby showers, and corporate gifting. Contact us with your requirements and we’ll put together a personalised quote.

We accept returns on unused, unopened items within 14 days of receipt. Candles that have been lit or wax melts that have been used cannot be returned. If your order arrives damaged, please take photos of the item and packaging and contact us within 48 hours of delivery - we will always make it right.

Yes! The best way to get a discount is to subscribe to our newsletter - you'll receive a special code for your first order. We also share exclusive offers with our community on Instagram and TikTok, so be sure to follow us at @fainecandle to stay updated.

We welcome wholesale and stockist enquiries from independent gift shops, homeware stores, spas, and boutique hotels. Please contact us at info@fainecandle.com with details about your business and we’ll be in touch with our wholesale terms and minimum order information.